Shipping


Delivery of stock items
We do our best to ensure that orders received before 2:30pm are dispatched the next working day on a 48 hour delivery Monday to Friday by Courier for deliveries within the UK. Items sent to Northern Ireland, Eire, Northern Scotland or outside of the UK will sometimes take longer. We can sometimes do a same day dispatch (stock items only, please call for details) if the order is received before 2:30pm however a surcharge will be made. Please note a signature will be required.

Delivery of non stock items
Please note that non stock items are dispatched direct from our suppliers. Orders will generally be received by yourself within five working days of placing your order, you will be notified if your order will take any longer. Non stock items are marked VM on your dispatch note (see bottom of dispatch note for details). Custom made items may take longer, please check at time of ordering.

Delivery charges
For orders in the UK (standard delivery) over £100.00* you will qualify for free postage and packing. For all orders under the value of £10.00* the postage and packing charge will be £3.50† and for orders between £10.00* and £100.00* the postage charge of £6.95† will apply.

Next working day delivery (Monday to Friday) is sometimes available for telephone orders of stock items placed before 2:30pm only and will usually incur a surcharge, please phone for more details on 03717 11 11 11.

Please note that additional charges may apply for Northern Ireland, Northern Scotland and the Channel Islands.

The delivery charge for orders to the Republic of Ireland will be £6.95† for orders under £30.00* and £20.00 for orders over £30.00* however we reserve the right to amend this if necessary but will always advise you prior to processing your order.

For deliveries outside of the above areas you will not be able to order on line,  please phone or email for delivery charges.

I would like my order to be delivered or invoiced to an alternative address, can you arrange that?
We can deliver and invoice to any address, however all orders need to be signed for so please only give home addresses if there will be someone there to sign for your parcel, unfortunately we cannot specify a delivery time.

My delivery needs to be booked in, is this a problem?
Please note that deliveries that need to be booked in by our carrier will incur a £14.15* booking in fee.

I have only received part of my order where is the rest?
If your order is quite large it may be sent in two or more parcels, they are dispatched at the same time but sometimes get separated in transit, the complete order should however arrive within two working days. Wallcharts and posters may be sent separately in a tube. Non stock products on your dispatch note will be indicated with the letters VM (via manufacturer) to indicate that it will not be included in the parcel. If in doubt please phone us on 03717 11 11 11.

Very occasionally an item may be out of stock and will be dispatched separately. If the delay is likely to be more than a few days we will contact you to let you know.

† = plus VAT
* = excluding VAT

 

 
To order or to speak to one of our team, please call 03717 11 11 11