I am not sure which tachograph charts I use, can you help me?

Generally you can determine which tachograph charts are correct by the maximum speed on the tacho head.  If the maximum speed is 125 kph and the hole in the centre of the tachograph chart is a pear shape then it is the most common chart, product code 4601 or 4621 if you want them serial numbered. Other charts are listed on the order form but if you are still in doubt please either phone us or photocopy both sides of the tachograph and fax it over to us along with your phone number and we will give you a call back (fax 01892 552336).

When can I expect my order to arrive and what is the delivery charge?

I can’t always access the internet can I still place an order?

I want to order some of your defect/maintenance pads but am not sure which ones?

Our defect and maintenance pads can now be viewed on line to ensure you get the best one for your use, alternatively we can fax or email you samples.

I would like my order to be delivered or invoiced to an alternative address, can you arrange that?

We can deliver and invoice to any address, we do ask however that if it is not an address currently registered with us, your first order is placed on line or in writing.    Please note your parcel will need to be signed for and we are not able to advise a delivery time, please do not give us home addresses or PO Boxes where nobody will be available to sign for your parcel.     

I have only received part of my order where is the rest?

If your order is quite large it may be sent in two or more parcels, they are despatched at the same time but sometimes get separated in transit they should however all arrive within two working days.  If you have ordered a wallchart it will always be sent separately in a tube.  Non stock items incurring a separate postage charge are sent direct from our supplier so will not be sent with the rest of your order.  If in doubt please phone us on 08717 11 11 11.   

Very occasionally an item may be out of stock if this is the case the product will be marked ‘to follow’ on your despatch note and will be forwarded to you as soon as it is available, if the delay is likely to be more than a few days we will contact you to let you know.

My order is damaged or incorrect, what shall I do?

Please phone us direct on 08717 11 11 11 so we can resolve the situation immediately. 

I need to amend my order, can I do that once I have submitted it?

If you advise us by telephone befpre 4pm the same day we can amend your order.  If it is the next day we can sometimes stop the order being despatched and will endeavor to amend your order so please telephone 08717 11 11 11 as soon as possible.

How do I know if my order has been received?

If you order on line you will automatically receive an acknowledgment, if you don’t receive anything the same day please phone and confirm we have received your order.

How do I pay for my order?

If your order is over £35.00 (including vat) and you are an FTA Member, we can invoice you if you supply a valid purchase order number.  Alternatively you can pay at the time of ordering by visa/debit card or mastercard.

Do you have a minimum order value?

We do not have a minimum order value, however orders under £35.00 (including vat) need to be paid for at the time of ordering.  Please note that post and packing of £4.95 (minimum) is applicable to all orders under £35.00 (including vat).     

Do I have to be a member to order?

No you do not have to be a member to order on line however to benefit from membership prices you will need to become a member of FTA .  If you have a membership query or are unsure of your membership website login, please phone us on 08717 11 11 11 for further assistance.

I can’t find the product I am looking for?

Please let us know if there is anything you can’t find in our catalogue and we will do our best to source it for you.